The Chick-fil-A Operator Model

Guest: Steve Robinson, former Chick-fil-A CMO

"There's a great leader in every Chick-fil-A restaurant."

Former Chick-fil-A CMO Steve Robinson explains the origins of the company's philosophy for leadership in individual restaurants. After opening the first two stores, founder Truett Cathy saw plenty of problems with the standard fast-food management system, so he created an entirely new operator model. Steve provides the details in this video!

Catch our full interview with Steve; watch it on our YouTube channel at https://bit.ly/ChikinStory-YT, or listen to the podcast version at https://bit.ly/ChickinStory.